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Providing Unequaled CRM Expertise to Middle Market Companies

Experience Sets Us Apart

Ideas are one thing. Execution is another. Customer Systems sets itself apart by understanding full-circle how CRM is defined, developed, implemented, and expanded. Through the successful implementation of numerous solutions for our clients, our veteran management team has a proven track record of customer satisfaction and professional integrity.

It’s CRM that works.

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Mike_Hoffler Michael Hoffler > Partner

Michael Hoffler has more than twenty years of Sales and Marketing experience in the high-tech industry. He has played a central role in building sales forces and establishing market presences for three CRM companies. Having joined all three companies as one of the earliest employees, he helped drive their growth from initial launch through expansion.

Mr. Hoffler's extensive experience also includes senior sales positions at Sage Software Corporation (the makers of Sage CRM SalesLogix and ACT! software) and Onyx Software. For both, he was essential in establishing key business relationships. During his tenure at Sage Software, he helped launch the Sage CRM SalesLogix product nationally.

Prior to co-founding Customer Systems, Mr. Hoffler was the Director of Sales (Western United States) for Neteos Software. He also formerly served as the Director of Sales and Marketing for Rankin Technology Group in Phoenix, Arizona.

Mr. Hoffler holds a Bachelor of Science in Business Administration from the University of Utah.

 

Jenny_CarnieJennifer Carnie > Partner

Jennifer Carnie has twelve years of experience in CRM sales, product management, and high-tech training. Prior to co-founding Customer Systems, she worked for Sage Software.

Ms. Carnie started at Sage Software (the makers of Sage CRM SalesLogix and ACT!) creating and maintaining curriculum for the certification and training of the SalesLogix worldwide partner channel. She later developed and managed an industry-leading sales engineering team, which helped establish SalesLogix as one of the top three CRM vendors in the United States. As a technical sales engineer, she was instrumental in closing the first sales in Europe and Asia Pacific. Working hand-in-hand with the professional services team, she was also responsible for ensuring smooth transitions from sales to implementation.

In her role as Senior Product Manager, Ms. Carnie managed the globalization of the Sage CRM SalesLogix products for both the Europe/Middle East/Africa and Asia Pacific regions.

Before joining Best, Ms. Carnie held Training Specialist and Operations Manager positions at Training a la Carte, a professional and executive software training company.

Ms. Carnie holds a Bachelor of Arts in Psychology from the University of Arizona.