As an executive, the need to know how well your customers are being cared for is critical. Spotting challenges customers may have with your product or service is valuable information to have in order to keep the pipeline running like a well oiled machine. The Customer Service Stats section of the Dashboard has several functions that the most seasoned executive will learn to love. The "10 Most Recent Tickets" view is like a streaming stock ticker of the newest job tickets. Users can also quickly see the "Top 5 Trouble Areas" for any given product or service, which customers have had the most issues over any selected time period and how quickly your team is closing out issues on average.